Backup has failed or has run and ended with an error. This could possibly be due to a network error.
Action:
- Inform dmsave if you are aware of a possible cause of the error.
- If it is the first time in the past 14 days that the backup fails, the next backup will be awaited, to see if it also fails.
- If backup of the node has failed several times, logs should be sent to support@dmsave.com in correspondence with the procedure mentioned below.
- Check if necessary in Oversigt.pdf that there is a message regarding database backup and that it covers the number of databases chosen for backup
- If the data in mention, is of business critical data, we recommend that a manual backup of these is initiated.
Submitting of configuration files and logs can be automated, by using our log collector program - which can be found by clicking here.
WINDOWS - EXCHANGE
To find the cause of the error, we will require you to send us the following logs:
c:\program files\tivoli\tsm\TDPExchange\excfull.log
c:\program files\tivoli\tsm\TDPExchange\eexcincr.log
c:\program files\tivoli\tsm\TDPExchange\dsmsched.log
c:\program files\tivoli\tsm\TDPExchange\dsmerror.log
c:\program files\tivoli\tsm\TDPExchange\dsierror.log
c:\program files\tivoli\tsm\TDPExchange\dsm.opt
WINDOWS - DOMINO
To find the cause of the error, we will require you to send us the following logs:
c:\program files\tivoli\tsm\domino\dsm.opt
c:\program files\tivoli\tsm\Domino\domsel.log
c:\program files\tivoli\tsm\domino\dsmsched.log
c:\program files\tivoli\tsm\domino\dsmerror.log
c:\program files\tivoli\tsm\Baclient\full.cmd
c:\program files\tivoli\tsm\Baclient\incremental.cmd
c:\program files\tivoli\tsm\Baclient\archivelog.cmd
WINDOWS - SQL
To find the cause of the error, we will require you to send us the following logs:
c:\program files\tivoli\tsm\TDPsql\sqlsched.log
c:\program files\tivoli\tsm\TDPsql\dsmsched.log
c:\program files\tivoli\tsm\TDPsql\dsmerror.log
c:\program files\tivoli\tsm\TDPsql\sqldsm.opt
WINDOWS - ORACLE
To find the cause of the error, we will require you to send us the following logs:
c:\program files\tivoli\tsmAgentOBA\dsmsched.log
c:\program files\tivoli\tsmAgentOBA\dsmerror.log
c:\program files\tivoli\tsmAgentOBA\dsierror.log
c:\program files\tivoli\tsmAgentOBA\dpoerror.log
c:\program files\tivoli\tsmAgentOBA\msglogarch.log
c:\program files\tivoli\tsmAgentOBA\msglogfull.log
c:\program files\tivoli\tsmAgentOBA\msgloginact.log
SOLARIS - ORACLE - 32 BIT
To find the cause of the error, we will require you to send us the following logs:
/opt/tivoli/tsm/client/ba/bin/dsmsched.log
/opt/tivoli/tsm/client/ba/bin/dsmerror.log
/opt/tivoli/tsm/client/ba/bin/rmsglogarch.log
/opt/tivoli/tsm/client/ba/bin/rmsglogfull.log
/opt/tivoli/tsm/client/ba/bin/rmsgloginact.log
/opt/tivoli/tsm/client/oracle/bin/dsierror.log
/opt/tivoli/tsm/client/oracle/bin/tdpoerror.log
SOLARIS - ORACLE - 64 BIT
To find the cause of the error, we will require you to send us the following logs:
/opt/tivoli/tsm/client/ba/bin/dsmsched.log
/opt/tivoli/tsm/client/ba/bin/dsmerror.log
/opt/tivoli/tsm/client/ba/bin/rmsglogarch.log
/opt/tivoli/tsm/client/ba/bin/rmsglogfull.log
/opt/tivoli/tsm/client/ba/bin/rmsgloginact.log
/opt/tivoli/tsm/client/oracle/bin64/dsierror.log
/opt/tivoli/tsm/client/oracle/bin64/tdpoerror.log
SOLARIS - AIX - 32 BIT
To find the cause of the error, we will require you to send us the following logs:
/opt/tivoli/tsm/client/ba/bin/dsmsched.log
/opt/tivoli/tsm/client/ba/bin/dsmerror.log
/opt/tivoli/tsm/client/ba/bin/rmsglogarch.log
/opt/tivoli/tsm/client/ba/bin/rmsglogfull.log
/opt/tivoli/tsm/client/ba/bin/rmsgloginact.log
/opt/tivoli/tsm/client/oracle/bin/dsierror.log
/opt/tivoli/tsm/client/oracle/bin/tdpoerror.log
SOLARIS - AIX - 64 BIT
To find the cause of the error, we will require you to send us the following logs:
/usr/tivoli/tsm/client/ba/bin/dsmsched.log
/ usr /tivoli/tsm/client/ba/bin/dsmerror.log
/ usr /tivoli/tsm/client/ba/bin/rmsglogarch.log
/ usr /tivoli/tsm/client/ba/bin/rmsglogfull.log
/ usr /tivoli/tsm/client/ba/bin/rmsgloginact.log
/ usr /tivoli/tsm/client/oracle/bin64/dsierror.log
/ usr /tivoli/tsm/client/oracle/bin64/tdpoerror.log
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